Welcome to Capital Services

Customer Care Bespoke Services Insurance

Customer Care

Comprehensive After-Build Care for House Builders and Developers

Capital Services directly employ fully skilled tradesmen to provide after-build, end of defects and warranty maintenance services for leading UK housebuilders. We have the skillset and equipment to diagnose and resolve most, if not all, construction issues that arise after customers have moved into their new home.

Our surveyors are experienced in conducting thermal imaging surveys for detecting damp, leaks and heat loss, in addition to endoscopic surveys for hidden defects. From speed drying to roofing, carpentry to plumbing, dry lining to decorating, we employ an extensive range of trade professionals to cover all requirements.

After-build Care

When you are building new homes for customers it is expected that there will always be one that doesn’t tick all the boxes for all of the people. Our qualified surveyors and tradesmen are highly skilled and fully experienced in such circumstances to resolve matters fully and efficiently.

We will happily provide a report with a programme of works and detailed cost summary to fix the issue. If the issue is clearly evident, simply provide us with correct instructions and we will send the right person for the job, first time.

End of Defects

Having completed a new development, any developer is keen to commence work on the next project. Resolving end of defects can become a very time-consuming issue, but it cannot be ignored, as it fulfils the contract and can often release a large retention. This is where Capital Services are exemplary in their field.

Our team undertake full management of the schedule of defects. With robust processes in place, we will contact the tenant in writing, book appointments and complete the schedule for end of defects. If we do not speak to the tenant when initial contact is made, we will make two further attempts in writing or by visiting. All end of defects work will be priced in advance of any works so all costs are known in full from the outset and prior to commencement of any works.

We deal with everything. When the schedule of defects has been resolved, we provide the housebuilder with all necessary paperwork to enable any retentions to be released.

Warranty Maintenance Packages

Capital Services can offer housing developers an annual contract for undertaking warranty works on new build properties. Under the contract, Capital Services will take full responsibility as the main point of contact for usual and agreed warranty covered works. Not only does this service offer complete peace of mind, but it can also offer better value than paying numerous different companies for multiple or aborted visits. 

To discuss our Customer Care services and fees

Please feel free to call me on 01923 270022



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