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Customer Care

Comprehensive After-Build Care for House Builders and Developers

Capital Services directly employ fully skilled tradesmen to provide after-build, end of defects and warranty maintenance services for leading UK housebuilders. We have the skillset and equipment to diagnose and resolve most, if not all, construction issues that arise after customers have moved into their new home.

Our surveyors are experienced in conducting thermal imaging surveys for detecting damp, leaks and heat loss, in addition to endoscopic surveys for hidden defects. From speed drying to roofing, carpentry to plumbing, dry lining to decorating, we employ an extensive range of trade professionals to cover all requirements.

After-build Care

When you are building new homes for customers it is expected that there will always be one that doesn’t tick all the boxes for all of the people. Our qualified surveyors and tradesmen are highly skilled and fully experienced in such circumstances to resolve matters fully and efficiently.

We will happily provide a report with a programme of works and detailed cost summary to fix the issue. If the issue is clearly evident, simply provide us with correct instructions and we will send the right person for the job, first time.

End of Defects

Having completed a new development, any developer is keen to commence work on the next project. Resolving end of defects can become a very time-consuming issue, but it cannot be ignored, as it fulfils the contract and can often release a large retention. This is where Capital Services are exemplary in their field.

Our team undertake full management of the schedule of defects. With robust processes in place, we will contact the tenant in writing, book appointments and complete the schedule for end of defects. If we do not speak to the tenant when initial contact is made, we will make two further attempts in writing or by visiting. All end of defects work will be priced in advance of any works so all costs are known in full from the outset and prior to commencement of any works.

We deal with everything. When the schedule of defects has been resolved, we provide the housebuilder with all necessary paperwork to enable any retentions to be released.

Warranty Maintenance Packages

Capital Services can offer housing developers an annual contract for undertaking warranty works on new build properties. Under the contract, Capital Services will take full responsibility as the main point of contact for usual and agreed warranty covered works. Not only does this service offer complete peace of mind, but it can also offer better value than paying numerous different companies for multiple or aborted visits.

To discuss our Customer Care services and fees

Please feel free to call me on 01923 270022

Terry

Testimonials

If you require a professional job in any of the disciplines of construction, internally and externally, then Capital Services are the Team. However if you require a professional job in a Customer’s home then Capital Services are the ONLY Team. Not only are the works properly project managed, supervised and completed, but more importantly they take into account the needs of the occupier, or customer. Always to a sensible programme and within budget. For over 15 years Capital Services have worked for the Berkeley Divisions I have been working. They have always done what it says on the tin ‘We care and it shows’. The works are completed to an extremely high standard and more importantly the customers’ have always been more than satisfied on their feed back to us. I would have no hesitation in recommending Capital Services for any construction job, large or small.

Roger Prowse MMICS St. Edward Homes – Berkeley Group

There is no hesitation to endorse my consistent positive experience with undertaking business with Capital Services. Capital has an efficient and effective office management set up. This allows them to plan and programme work in to the benefit of the client, the resident and Capital themselves. This in turn sometimes also results in cost saving to the client. I have found when the work actually starts, good communication and understanding has also taken place with all parties involved. During these challenging and competitive market conditions, Capital strive and in my opinion succeed in recruiting and sourcing top class trades. I have found Capital to be honest in their business dealings with me, reliable and dependable. Since 2013 when first working with Capital, it remains a pleasure to work with them, and a good positive business relationship continues to this day.

Paul OsborneBellway Homes - Thames Gateway

Working with Capital Services over the past 5 years has been an efficient and professional experience. Always there when you need them; paying attention to the detail and anticipating needs, they have our customers’ at the heart of what they do. I would certainly recommend Capital Services to anyone who needs the assistance of a company skilled and relentless in addressing problems and delivering quality workmanship.

Vernay CollingsCrest Nicholson

I have worked with Capital Services for the whole 5 years I have been with Lovell Homes. We always feel the service they provide is first class and hassle free, whether it’s something fairly straight forward or complicated they are always there when you need them.

Simon PepperLovell

We Care and it Shows

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